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Using Messenger at work increases productivity

A new study by researchers from the universities of Ohio and California concluded that workers using the Messenger instant messaging type, have fewer work interruptions than those who do not use, so increases productivity.

The study calls into question trial the belief that the use of Messenger reduces activity and labor productivity because it produces disctracciones interruptions.
However, the study shows that those who use instant messaging as a substitute for other media that interrupt much more, including phone, email or face-to-face conversations made shorter and have fewer work interruptions that if they communicate through other means. According

R. Kelly Garrett, co-author of the study and assistant professor of communications at the University of Ohio, instant messaging has some advantages and disadvantages are, as they have found that people who use messaging as a means of communication are interrupted much less.

The study was conducted between May and septiebre 2006 on 912 people who worked at least 30 hours per week in an office and used a computer for at least five hours a day.

The key to eliminating the ghosts that surround the use of instant messaging is the use that is given to the messenger. Most use it to contact your co-workers to know when they are available and not interrupt when you are busy. Also to ask, answer or information about the work and the tasks they are playing. Thus talk time, and therefore break, is much less than if you had to go find the person and talk to her face to face.

The nature of the Messenger can use the talk time otherwise. We can control after receiving a message, question or similar, to decide when to respond, for example if we are very busy right now answer later, so do not interrupt the work being done at that time.

however, to know when it is appropriate to have a conversation face to face. For more complex or extensive discussions, we will gain time talking face to face. But for questions and quick answers, usually the most common, the messenger will earn us a long time.

The ease of use and similarities to e-mail could foster greater acceptance of instant messaging in the workplace. And while the study provides clear evidence that instant messaging can be used successfully in the workplace, Garrett said that this technology can not be so widely used as e-mail. Source

study Ohio State University Research

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